45-Day Money Back Guarantee
Refund Policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
You can return a tub of treats and as long as the seal of the tub has not been broken, we will give you a full product refund, minus the shipping costs (£2.99).
Please e-mail us at info@deardoggo.co.uk with the following details:
- Order number
- Address you are sending the products back from
We will send back a shipping label for you to return the tub. The shipping label requires printing.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@deardoggo.co.uk
We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@deardoggo.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Money Back Guarantee
We offer a 60-day money-back guarantee upon receipt of your order for our treats. If, after you have tried the product daily for 60 days you are not satisfied with the results we will refund your original purchase.
Please note - we will not be able to offer a refund if you contact us far outside of the 60-day window, or if you have not been giving the treats daily. For most size dogs one tub should be enough to determine the effectiveness of the treats for your doggo. Because of this, we are only able to honour the guarantee for 1 opened tub of treats / household. If you purchased more than one tub, and the treats don't work we will be more than happy to apply the guarantee to 1 opened, any other unopened tubs can be returned and refunded separately.
We do not offer refunds if:
- Your dog does not like the taste or smell, they can be crumbled into their regular food, or hidden in other foods (meats, peanut butter etc.), they are still medically effective.
- You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the treats. We give a full list of ingredients on both the website and on the tub
- It is your job to make sure you are giving your doggo what is right for them.
- You have contacted us later than the 45 days from receipt of the order.
Refund Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
You can return a tub of treats and as long as the seal of the tub has not been broken, we will give you a full product refund, minus the shipping costs (£4).
Please e-mail us at support@deardoggo.co.uk with the following details:
- Order number
- Your Address
We will send back a shipping label for you to return the tub. The shipping label requires printing.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@deardoggo.co.uk
We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@deardoggo.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Money Back Guarantee
We offer a 60-day money-back guarantee upon receipt of your order for our treats. If, after you have tried the product daily for 60 days you are not satisfied with the results we will refund your original purchase.
Please note - we will not be able to offer a refund if you contact us far outside of the 60-day window, or if you have not been giving the treats daily. For most size dogs one tub should be enough to determine the effectiveness of the treats for your doggo. Because of this, we are only able to honour the guarantee for 1 opened tub of treats / household. If you purchased more than one tub, and the treats don't work we will be more than happy to apply the guarantee to 1 opened, any other unopened tubs can be returned and refunded separately.
We do not offer refunds if:
- Your dog does not like the taste or smell, they can be crumbled into their regular food, or hidden in other foods (meats, peanut butter etc.), they are still medically effective.
- You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the treats. We give a full list of ingredients on both the website and on the tub
- it is your job to make sure you are giving your doggo what is right for them.
- You have contacted us later than the 60 days from receipt of the order.